top of page

Shipping & Returns

If you've changed your mind

If you’ve made a purchase and would like to return it, you can do so if you notify us within 14 days of receipt of purchase. Please note: goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.

To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

You are obliged to organise and pay for the return of the item(s). We recommend you consider using a trackable delivery service. We can't guarantee that we will receive your returned items.

Please email to arrange a return. Please provide the below information:

  • Order No

  • Item(s) to be returned

  • Reason for return

You must do this before sending any items back.

Securely wrap your item back in it’s original packaging and send it to the address below

Returns Office:

STNI First Aid Supplies
32 Gortlenaghan Road,



Co Tyrone,

Northern Ireland,

BT70 3AT

If goods are faulty, damaged or not as described 

If you’ve received goods and within 30 days of receipt, they are faulty, damaged or not as described then we can offer a refund, repair or replacement. We will arrange and pay for collection of the goods, along with delivery of a replacement if applicable.

If you’ve had the items for longer than 30 days’ we will not offer a full refund but will still repair or replace the items as long as it’s within the warranty period.

Please email us of a faulty or damaged item. Please provide the below information:

  • Order No:

  • Details of the faulty or damaged item (s):

  • Images of the fault/damaged item (s):


How do i return a damaged or incorrect item?

Contact our Customer Service team by emailing stating the reason for the return.

-It sometimes takes up to 14 days for refunds to appear in your bank statement as bank processes vary by the institutions.


Cost of returns

- Any costs for returning an item must be covered by you the client (unless the product is faulty, or you have received the incorrect item).


Terms & Conditions of a refund or exchange

- All goods must be in a new resalable condition the product must not be defective or used by the client and contain all original parts and accessories. This must include all original packaging and tags.

- We may decline a return or exchange during the process if the items returned have been damaged or any of the above stipulations have not been met.  

-We will only refund a delivery charge when there has been a direct error in the delivery process. Delivery charges will not be refunded for late deliveries within a reasonable timeframe.

-Any items returned for refund or exchange without original documentation or without return form will be rejected.

-Please clearly state on the invoice/return form the reason for return or exchange and whether you require a refund or exchange.

-Returns will be processed within 5 business days of arrival at our warehouse.

-It sometimes takes up to 14 days to appear in your bank statement as bank processes vary by the institutions.

-Please note that refunds will be issued to the original method of payment. 


Click and Collect service

Click & Collect service is available from our HQ


Order tracking

If a tracking number is provided by the shipping courier, we will update your order with the tracking information.


Shipping rates

The rate charged for the shipping of your order is based on the weight and volume of your products as well as your location.

bottom of page